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A tenant’s plan controls the features they can use and the limits for each feature. For example, a plan can set limits for contacts, campaigns, channels, and AI requests.

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When a feature is not included

If a feature is not included in the tenant’s plan, it appears in one of two ways.
The reseller only decides whether a feature is included in a plan. The platform automatically decides whether the feature is hidden or locked.

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When a tenant reaches a limit

A tenant cannot exceed the limit set by their plan. Depending on the feature, the tenant may see:
  • An error when trying to use the feature.
  • A message explaining the limit before starting an action.
  • A warning when they are close to the limit.
  • An Upgrade Plan option if a higher plan provides a higher limit.
A downgrade does not take effect immediately. The tenant keeps their current plan and access until their next renewal, and can cancel the downgrade before then.

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Tenant usage

Tenants can view their usage from My Subscription. The What’s included section shows the features included in the plan, along with current usage and the allowed limit. A progress bar and status label show how close the tenant is to each limit.

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Creating a plan

When creating a plan, the reseller chooses which features to include and the limit for each feature. The platform automatically handles locked features and usage warnings — these behaviors cannot be changed when creating a plan.
A feature can only be added to a tenant plan if the reseller’s own plan includes that feature. If the reseller does not have access to a feature, it cannot be offered to tenants.

Create your plans

Set the features and limits for each plan you offer.