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Media Library contains two sections.

My Media

Manage your own files.

Tenant Media

View storage usage for all tenants.
Tenant Media is available only to the account owner. It cannot be given to staff through roles.

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My Media

My Media is your personal file library. You can store images and documents used in the admin panel, such as email templates and banners.
My Media, with the upload controls and the storage meter

My Media, with the upload controls and the storage meter

Tenants cannot access your files. Each tenant has a separate media library in their workspace.

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What you can do

  • Upload files and organize them into folders.
  • Delete single or multiple files.
  • Copy file URL to use a file elsewhere in the platform.

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Storage usage

The storage card shows the total storage used by your platform and tenants. The indicator changes to:
  • Amber when usage is above 75%.
  • Red when usage is above 90%.
Use Tenant Media to find which tenants are using the most storage.

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Tenant Media

Media Library → Tenant Media shows storage usage for all tenants.
Tenant Media, with the storage summary cards and per-tenant usage

Tenant Media, with the storage summary cards and per-tenant usage

The page provides summary cards for Total Tenants, Storage Used, Total Files, and Near Limit.

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Tenant list

Storage information is updated periodically, not in real time. Last Sync shows when the information was last updated.

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View tenant files

Open a tenant to view their files. You can open a file, copy its URL, or delete it.
Deleting a tenant’s file is permanent. Only delete tenant files when necessary or when the tenant has requested it.