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Your base currency is the single currency your whole reseller business runs in. Every plan you price, every invoice you issue, every coupon you create, and every payment your tenants make uses this currency. You can set only one base currency for your platform, and it is used for everyone. You cannot price a plan in two currencies, and the platform never converts an amount from one currency to another. This matters because a price on its own is just a number. When you type 499 into a plan, the base currency is what decides whether that means 499 rupees or 499 dollars — and it is also what puts the right symbol (₹499) next to it everywhere your tenants see it.
This is separate from the currency you pay WaMatrix in for your own reseller plan. This setting only controls how you bill your tenants.

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Why the base currency matters

Setting the currency is not a cosmetic preference — it unlocks and defines the rest of the billing setup.

It unlocks plan creation

Plans cannot be created until a base currency exists. Every plan is automatically tagged with it.

It defines what your prices mean

A price of 499 is meaningless on its own. The base currency is what makes it ₹499 rather than $499.

It sets the symbol everywhere

Your symbol is used on the storefront, the admin panel, invoices, PDFs, and billing emails.

It scopes taxes and coupons

Tax rates and fixed-amount coupons use the same currency as your plans.

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Where the currency appears

There is no currency conversion. A price of 499 is charged as 499 units of your base currency to every tenant, wherever they are. If you want to sell at different price points in different regions, that is a pricing decision you make per plan — not something the currency setting does for you.

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Before you choose

Pick the currency you actually bank and settle in, then check it against the rest of your setup.
Your tenants pay you through the payment gateways you connect. Confirm your gateway and merchant account can settle in your chosen currency before you go live.If a gateway cannot accept your currency, tenants will not be able to complete an online payment — you would be limited to offline payments, which settle in whatever currency you bank in.
Because there is no conversion, your base currency is also your pricing currency for every market you sell into. Choose the currency most of your tenants will pay in.
You can change the code freely while you are still setting up. Once a tenant holds an active subscription, the code is locked. See what you can and cannot change later.

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Set the base currency

Go to Setup → Currency in the sidebar. The page shows a Base Currency card, plus a setup notice while no currency is configured.
The Edit Currency panel, showing the Currency Name, ISO Code and Symbol fields

The Edit Currency panel, showing the Currency Name, ISO Code and Symbol fields

1

Open Currency

Go to Currency in the sidebar.
2

Click Add Currency

This opens the currency panel. The button is only shown while no base currency exists — one base currency per platform.
3

Fill in the fields

4

Save

Click Save. The currency appears in the Base Currency card and the Add Plan button becomes available.
Enter the symbol exactly as you want it to appear on invoices and on your public plans page — for example $, ₹, €, or a prefixed form like A$. This is the symbol tenants see.

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What you can and cannot change later

Once any tenant has an active, past-due, or billing-only subscription, the ISO Code cannot be changed. For example, INR cannot be changed to USD.This is enforced, not just advised. Changing the code would quietly change what every saved plan price and coupon amount means — the numbers would stay the same, but a ₹4,999 plan would become a $4,999 plan.
Cancelled and expired subscriptions do not lock the currency — nothing further will be charged on them.

Next: create your plans

With a base currency set, the Add Plan button is enabled and every plan you create is priced in it.