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Settings → Channels contains the app credentials used by your tenants to connect WhatsApp, Messenger, and Shopify.
Configure these settings once. Tenants do not need to enter your app credentials — they only connect their own WhatsApp account, Facebook Page, or Shopify store.

WhatsApp

Your Meta app, so tenants can connect their WhatsApp Business Account.

Messenger

Your Meta app, for connecting Facebook Pages.

Shopify

Your Shopify app, so tenants can connect their own store.

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WhatsApp

Configure your Meta app so tenants can connect their WhatsApp Business Account. Create the app in the Meta Developers Console.
Your Meta app must be approved as a Tech Provider before tenants can connect through Embedded Signup. See Tech Provider Approval for the step-by-step process.

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Meta App Credentials

The WhatsApp tab, with the Meta app credentials and Embedded Signup switches

The WhatsApp tab, with the Meta app credentials and Embedded Signup switches

The API Version is fixed by the platform and cannot be changed.

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Tenant Connection

Embedded Signup (no catalog) allows tenants to connect their WhatsApp Business Account through Meta’s onboarding process.

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Webhook Configuration

The Webhook Configuration card, with the webhook URL and Connect Webhook button

The Webhook Configuration card, with the webhook URL and Connect Webhook button

The page shows the webhook URL and its connection status. Click Connect Webhook to register the webhook with Meta.
Save the Meta credentials before connecting the webhook.

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Messenger

Configure your Meta app for connecting Facebook Pages. The same Meta app can be used for WhatsApp and Messenger, or you can use a separate app.
The app needs Advanced Access to the Messenger Page permissions before tenants outside your team can connect a Page. See Messenger Permissions for the required permissions, the Facebook Login configuration, and App Review.
The Messenger tab, with the Meta app credentials and connection switches

The Messenger tab, with the Meta app credentials and connection switches

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Tenant Connection Options

If both options are disabled, tenants cannot connect a Facebook Page.

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Shopify

Configure your Shopify app so tenants can connect their own Shopify store. Create the app in your Shopify Partner Dashboard.
The Shopify tab, with the URLs to register, API credentials and OAuth scopes

The Shopify tab, with the URLs to register, API credentials and OAuth scopes

Use a public or unlisted app so it can be used by multiple tenants. A Shopify custom app is limited to one store.

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Shopify App Settings

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URLs to register

The page provides these URLs with copy buttons. Add them to your Shopify app exactly as shown.
  • App URL
  • Allowed redirection URL
  • Webhook endpoint
Make sure the App URL is registered correctly. It is used when merchants open your app.

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Tenant-owned Shopify Apps

Allow tenants to use their own Shopify app is disabled by default. When enabled, tenants can optionally enter their own Shopify app credentials from their workspace settings. Tenants already connected through your app will continue to work.