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WaMatrix Reseller support is async-first — email and chat over phone calls. Response times are measured in hours, not days. Founding Resellers also get a direct line to the founder on WhatsApp.

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Support Channels

Priority Email & Chat

Submit a ticket or chat from within your Reseller Dashboard. Priority queue for all reseller accounts — target response time under 4 hours during business hours.

Founder on WhatsApp

Available to Founding Resellers only. You receive the founder’s WhatsApp number on your onboarding call. Best for urgent issues or quick product questions.

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What to Include in a Support Request

When reaching out, include the following to help the team respond as quickly as possible:
  • Your reseller account email
  • The affected workspace name (if the issue is client-related)
  • A description of the issue with steps to reproduce it
  • Screenshots or screen recordings where relevant
  • The full error message text (if applicable)

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Response Time Expectations

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Your Clients’ Support is Your Responsibility

WaMatrix supports you as the reseller. Your clients contact you for support — not WaMatrix. This keeps the white-label experience intact. WaMatrix backs you up async when you escalate.

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Self-Service Resources

Frequently Asked Questions

Answers to the most common reseller questions — billing, Meta, data, white-label setup, and more.

WaMatrix API Docs

Full API reference for integrating WaMatrix into your own workflows or building on top of the platform.
When reporting a bug, include the workspace ID (found in the workspace URL or in Settings) — it speeds up investigation significantly.