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This guide walks you through everything after getting approved as a WaMatrix Reseller. By the end, you’ll have your custom domain connected, your branding configured, your first client workspace created, and your platform ready to share with clients — all in under 30 minutes.
Prerequisites: You need an approved WaMatrix Reseller account — apply at wamatrix.io/reseller if you haven’t already. You’ll also need DNS access to the domain or subdomain you want to use for your platform.
1

Log in to your Reseller Dashboard

Go to app.wamatrix.io and log in with your reseller credentials. You’ll land on the master dashboard — this is your control center for managing client workspaces, branding settings, and plans. Your clients never see this view.
2

Connect your custom domain

Navigate to Settings → White Label → Custom Domain. Enter the subdomain you want to use for your platform (e.g. app.youragency.com). The dashboard will display a CNAME record — copy it and add it to your DNS provider’s records for that subdomain.DNS changes typically propagate within 1–4 hours, though they can take up to 24 hours depending on your provider. Once propagation is complete, your platform will be live at your custom domain with SSL provisioned automatically.For a full walkthrough including DNS setup for common providers, see Custom Domain Setup.
3

Upload your branding

Navigate to Settings → White Label → Branding. Here you can:
  • Upload your agency logo (shown in the nav and on the login screen)
  • Set your primary and accent brand colors
  • Configure the login screen headline and support text
Changes apply instantly across all client workspaces on your platform. For detailed branding options and image size recommendations, see Branding Configuration.
4

Create your first client workspace

Go to Clients → New Workspace. Enter the client’s business name and their primary contact email address, then click Create Workspace.The client will automatically receive a setup email with a link to connect their WhatsApp Business number and complete their account setup. You can monitor workspace status from your master dashboard at any time.For more on workspace settings, permissions, and managing multiple clients, see Creating Client Workspaces.
5

Set pricing and limits

Go to Settings → Plans and create at least one plan to assign to your clients. For each plan you can configure:
  • Monthly message or conversation limits
  • Which platform features are enabled (chatbot builder, broadcasts, automation, etc.)
  • Your own monthly price for that tier
Once a plan is created, assign it to your client’s workspace from the workspace settings panel. Clients will see the plan name and limits you define — not any underlying WaMatrix pricing.For full plan configuration options, see Plan Configuration.
6

You're live

Share your custom domain (e.g. app.youragency.com) with your clients. They log in, connect their WhatsApp Business account, and start using your platform — fully under your brand. WaMatrix is never visible to them.From your master dashboard, you can monitor all workspaces, manage plans, update branding, and onboard new clients at any time.
Founding Resellers: You have direct access to the founder’s WhatsApp line during your first week. Use it — whether you hit a DNS snag, have a question about plan configuration, or just want a second set of eyes on your setup, real-time help is available.