> ## Documentation Index
> Fetch the complete documentation index at: https://reseller-docs.wamatrix.io/llms.txt
> Use this file to discover all available pages before exploring further.

# WaMatrix Reseller Support — Get Help When You Need It

> How to reach WaMatrix Reseller support — priority email queue, the founder's WhatsApp line for Founding Resellers, and what response times to expect.

WaMatrix Reseller support is async-first — email and chat over phone calls. Response times are measured in hours, not days. Founding Resellers also get a direct line to the founder on WhatsApp.

## Support Channels

<CardGroup cols={2}>
  <Card title="Priority Email & Chat" icon="envelope">
    Submit a ticket or chat from within your Reseller Dashboard. Priority queue for all reseller accounts — target response time under 4 hours during business hours.
  </Card>

  <Card title="Founder on WhatsApp" icon="message">
    Available to Founding Resellers only. You receive the founder's WhatsApp number on your onboarding call. Best for urgent issues or quick product questions.
  </Card>
</CardGroup>

## What to Include in a Support Request

When reaching out, include the following to help the team respond as quickly as possible:

* Your reseller account email
* The affected workspace name (if the issue is client-related)
* A description of the issue with steps to reproduce it
* Screenshots or screen recordings where relevant
* The full error message text (if applicable)

## Response Time Expectations

| Channel          | Expected Response              | Notes                                             |
| ---------------- | ------------------------------ | ------------------------------------------------- |
| Priority Chat    | Under 2 hours (business hours) | In-dashboard chat widget                          |
| Priority Email   | Under 4 hours (business hours) | [support@wamatrix.io](mailto:support@wamatrix.io) |
| Founder WhatsApp | Within hours, async            | Founding Resellers only                           |

## Your Clients' Support is Your Responsibility

<Note>
  WaMatrix supports you as the reseller. Your clients contact you for support — not WaMatrix. This keeps the white-label experience intact. WaMatrix backs you up async when you escalate.
</Note>

## Self-Service Resources

<CardGroup cols={2}>
  <Card title="Frequently Asked Questions" icon="circle-question" href="/support/faq">
    Answers to the most common reseller questions — billing, Meta, data, white-label setup, and more.
  </Card>

  <Card title="WaMatrix API Docs" icon="code" href="/api/introduction">
    Full API reference for integrating WaMatrix into your own workflows or building on top of the platform.
  </Card>
</CardGroup>

<Tip>
  When reporting a bug, include the workspace ID (found in the workspace URL or in **Settings**) — it speeds up investigation significantly.
</Tip>