> ## Documentation Index
> Fetch the complete documentation index at: https://reseller-docs.wamatrix.io/llms.txt
> Use this file to discover all available pages before exploring further.

# WaMatrix Reseller Frequently Asked Questions (FAQ)

> Answers to the most common questions from WaMatrix resellers — covering white-label branding, client billing, Meta charges, data ownership, and support.

These are the questions every agency asks before and after becoming a WaMatrix Reseller. If your question isn't answered here, reach out via the channels described in the [Getting Help](/support/getting-help) page.

## About the Reseller Model

<Accordion title="Do my clients know they're using WaMatrix?">
  No. Your custom domain, your logo, your name throughout. Clients log in at your URL and never see WaMatrix anywhere. DNS setup takes about 10 minutes.
</Accordion>

<Accordion title="Can I set my own pricing for clients?">
  Yes. You create the plans, set the limits, and set the prices. Monthly retainer, per-conversation, bundled package — whatever fits your model. WaMatrix never sees what you charge clients.
</Accordion>

<Accordion title="What's the difference between Professional and Reseller plans?">
  Professional is for one business running its own WhatsApp marketing. Reseller is for agencies managing multiple clients — sub-tenant workspaces, white-label domain, and controls to set client plans and charge them directly.
</Accordion>

<Accordion title="How many client workspaces can I create?">
  Unlimited. There is no cap on the number of client workspaces under your reseller account.
</Accordion>

## About Meta and WhatsApp

<Accordion title="Do I pay for my clients' WhatsApp message costs?">
  No. Meta conversation charges are billed by Meta directly to each client at 0% markup from WaMatrix. You never handle Meta's money unless you deliberately bundle Meta costs into your own client pricing.
</Accordion>

<Accordion title="Do my clients need their own Meta Business Account?">
  Yes. Each client connects their own Meta Business Account and WhatsApp Business Account (WABA) through Meta's Embedded Signup flow. WaMatrix cannot create Meta accounts on their behalf.
</Accordion>

<Accordion title="What is the 0% Meta markup?">
  WaMatrix does not add any markup on top of Meta's published conversation rates. Clients pay Meta directly at Meta's official rates. You can pass this through to clients or bundle it into your own pricing — that's your choice.
</Accordion>

## About Data and Security

<Accordion title="What happens to my clients' data if I cancel?">
  Client workspaces stay active through their current billing period, and you get 30 days to migrate or hand over data. Full CSV exports of contacts, conversations, and campaign history are available at any time from each workspace's settings.
</Accordion>

<Accordion title="Is client data isolated between workspaces?">
  Yes. Each workspace is fully isolated. Contacts, conversations, and settings are never shared between client workspaces.
</Accordion>

<Accordion title="Can clients export their own data?">
  Yes. Workspace admins can export their contacts and campaign history at any time from **Workspace Settings → Export Data**.
</Accordion>

## About Support

<Accordion title="What support do I get as a reseller?">
  Priority chat and email queue with replies in hours. Founding Resellers also get a direct WhatsApp line to the founder. Your clients' support is your responsibility — but WaMatrix backs you up async.
</Accordion>

<Accordion title="Am I responsible for supporting my clients?">
  Yes. Your clients are your clients. WaMatrix supports you; you support them. This keeps the white-label experience clean — clients never contact WaMatrix directly.
</Accordion>