> ## Documentation Index
> Fetch the complete documentation index at: https://reseller-docs.wamatrix.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Plan limits & tenant access

> Understand how plans control tenant features and usage limits.

A tenant's plan controls the features they can use and the limits for each feature. For example, a plan can set limits for contacts, campaigns, channels, and AI requests.

## When a feature is not included

If a feature is not included in the tenant's plan, it appears in one of two ways.

| Appearance | When it happens                                                                                                                        |
| ---------- | -------------------------------------------------------------------------------------------------------------------------------------- |
| **Hidden** | The feature does not appear in the tenant's navigation. This happens when **no** available plan provides the feature.                  |
| **Locked** | The feature appears with a lock icon. Selecting it shows an upgrade option. This happens when a **higher plan** provides access to it. |

<Note>
  The reseller only decides whether a feature is included in a plan. The platform automatically decides whether the feature is hidden or locked.
</Note>

## When a tenant reaches a limit

A tenant cannot exceed the limit set by their plan. Depending on the feature, the tenant may see:

* An error when trying to use the feature.
* A message explaining the limit before starting an action.
* A warning when they are close to the limit.
* An **Upgrade Plan** option if a higher plan provides a higher limit.

<Warning>
  A downgrade does not take effect immediately. The tenant keeps their current plan and access until their next renewal, and can cancel the downgrade before then.
</Warning>

## Tenant usage

Tenants can view their usage from **My Subscription**. The **What's included** section shows the features included in the plan, along with current usage and the allowed limit.

| Example                  | What it means                                       |
| ------------------------ | --------------------------------------------------- |
| **500 / 1,000 Contacts** | A metered feature, showing usage against its limit. |
| **Unlimited Channels**   | A feature with no limit on the tenant's plan.       |

A progress bar and status label show how close the tenant is to each limit.

## Creating a plan

When creating a plan, the reseller chooses which features to include and the limit for each feature. The platform automatically handles locked features and usage warnings — these behaviors cannot be changed when creating a plan.

<Info>
  A feature can only be added to a tenant plan if the reseller's own plan includes that feature. If the reseller does not have access to a feature, it cannot be offered to tenants.
</Info>

<Card title="Create your plans" icon="layers" href="/pa/plans-and-pricing" horizontal>
  Set the features and limits for each plan you offer.
</Card>